Terms & Conditions

Welcome to Maud Henry Creations (“we”, “us”, “our”). These Terms and Conditions govern your use of our website and the purchase of products from us, including ready-to-wear ladies’ headwear and bespoke headwear.

These Terms are written in accordance with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

By accessing or using this website, you agree to be bound by these Terms and Conditions.

1. About Us

Maud Henry Creations is a UK-based business specialising in handcrafted and bespoke ladies’ headwear.

Contact details:

  • Email: wendy@maudhenrycreations.co.uk
  • Phone: 07745 372445
  • Business Address: 20 Boy Lane, Edwinstowe, Nottinghamshire NG21 9RA

2. Use of This Website

This website is provided for personal, non-commercial use. You agree not to:

  • Misuse the website or knowingly introduce viruses or harmful material
  • Attempt unauthorised access to our systems
  • Copy, reproduce, or commercially exploit any content without written permission

We reserve the right to suspend or withdraw access where misuse is identified.

3. Intellectual Property & Design Rights

All content, including designs, imagery, branding, and bespoke concepts, remain the intellectual property of Maud Henry Creations.

For bespoke items:

  • All original designs remain our property unless otherwise agreed in writing
  • We reserve the right to reproduce or adapt design concepts unless exclusivity has been expressly purchased

You may not replicate, commission copies, or distribute our designs without consent.

4. Product Representation

Each piece is carefully handcrafted and may feature subtle variations that enhance its uniqueness.

Please note:

  • Colours may vary slightly due to screen displays
  • Materials and finishes may differ slightly from images due to sourcing and craftsmanship

These variations are not considered defects.

5. Orders & Contract Formation

5.1 Order Process

After placing an order, you will receive an acknowledgement email. A legally binding contract is only formed once your order has been accepted and dispatched.

5.2 Order Refusal

We reserve the right to refuse or cancel orders due to:

  • Pricing errors
  • Product unavailability
  • Suspected fraudulent activity

6. Pricing & Payment

All prices are listed in GBP (£).

Online payments are processed securely via Stripe. By placing an online order, you agree to:

  • Provide accurate payment details
  • Authorise payment at the time of purchase

We do not store or have access to your full payment details.

We reserve the right to amend pricing at any time.

7. Delivery

Ready-to-Wear Items

Usually dispatched within 2 working days.

Bespoke Items

Lead times are individually agreed and may vary depending on complexity.

We are not liable for delays caused by couriers, or events outside our control.

Risk transfers to you upon delivery.

8. Bespoke Services

Our bespoke service is a collaborative, design-led process.

8.1 Consultation & Deposit

  • A consultation is required prior to production
  • A non-refundable deposit (typically 50%) is required to secure your booking

8.2 Design & Approval

  • Design concepts, sketches, or samples may be provided
  • Final approval (written or email) is required before production begins
  • Once approved, responsibility for design choices transfers to you

8.3 Revisions

  • Reasonable revisions may be included at our discretion
  • Significant design changes may incur additional costs

8.4 Cancellations

  • Deposits are non-refundable
  • Orders cannot be cancelled once production has commenced

8.5 Completion & Balance

  • Final payment must be made prior to dispatch or collection

9. Returns, Refunds & Cancellation Rights

9.1 Ready-to-Wear Items

Under UK law, you have the right to cancel within 14 days of receiving your order.

To qualify:

  • Items must be unworn, unused, and returned in original condition
  • You must notify us within 14 days and return within a further 14 days

Refunds will be processed within 14 days of receipt.

9.2 Exemptions (Bespoke Items)

Under the Consumer Contracts Regulations, bespoke or personalised goods are exempt from cancellation rights.

Therefore, bespoke items are non-refundable unless faulty.

9.3 Return Costs

Return shipping is the customer’s responsibility unless the item is faulty.

10. Faulty or Incorrect Items

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.

If an item is faulty:

  • Notify us within 48 hours of receipt
  • Provide photographic evidence where possible

We will offer a repair, replacement, or refund in line with your statutory rights.

11. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Indirect or consequential losses
  • Loss of business, profit, or opportunity

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Your statutory consumer rights

12. Data Protection & GDPR

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We will only use your personal data to:

  • Process and fulfil orders
  • Communicate with you regarding your purchase
  • Improve our services

Payment data is processed securely via Stripe and is not stored by us.

For full details, please refer to our Privacy Policy.

13. Third-Party Services

We use trusted third-party providers including Stripe and delivery partners. We are not responsible for their independent policies or service interruptions.

14. Force Majeure

We are not liable for failure to perform obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain disruption, or pandemics.

15. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Last Updated 10th April 2026